Overview

Why choose our program?

More than just a workshop! Our programs are designed for rapid business transformation. They are designed to bring knowledge to organisation in a very brief period. Regardless if you are attending for three hours or two days, they are designed for immediate impact, filled with ideas, concepts and tools that you can apply immediately. Most Customer Experience and Business Improvement programs are still designed following the old structures. They are two, four sometimes seven-day courses. While they are designed for specific divisions, like Process or Customer Experience they fail to empower the masses. Whilst they teach you (or at least are supposed to) how to innovate your customer experience, the workshop itself doesn’t follow the same principles.

All change starts with one person, but how do you capture the power of the masses to rapidly transform your business around customer needs?

Speak to us about how to achieve real transformation, sustainable in a fraction of the time and investment, you would need with traditional training providers. A program complete with mentoring and support already built-in.

No risk policy! Besides the 100% money back guarantee, no questions asked, we will only work with clients after a complimentary trial!

No strings attached!

The trial will tell you, if we are the right fit and us if you are ready for transformation. We will take on clients that have 90% recommendation rate from the trial attendees.

Key highlights include

  • Training and mentoring delivered by an experienced COO, our Chief Opportunity Optimiser
  • Small groups! To ensure the highest quality class
  • Up to 6 months of unlimited mentoring support on your first implementation to ensure you succeed in achieving business outcomes
  • Fully customisable! Whilst we have ready-made programs that you can select, we always ‘recalibrate’ to make sure that the course objectives align with the successful customer outcomes
  • Flexible delivery – we can deliver the training across the globe, combine it with an employee experience or simply run it in-house
  • Proof of actual deliverables, our coach is experienced in delivering business ‘bottom line’ returns not just tools, training and knowledge
  • 100% money back guarantee – no questions asked!

“You have to start with the Customer Experience and work backwards”

Steve Jobs, 1997

Recent Clients

invest HK

In-House Training

Delivered at your premises and designed specifically around your needs. Contact us for further information.