Customer-centricity

Join the revolutionary Training that will change the way you improve and innovate your customer experience processes

Upcoming Labs

  • ‘Mini-Lab’: Creating a Customer-centric Culture – Where do we start?
  • Customer-centric Innovation Lab

About our Customer-centricity Labs

Analysing and optimising the customer journey is crucial if you are on a mission to dramatically change the way you serve and interact with your customers. In a time where citizen expectations are rising, it is vital to realign to today’s customer needs. Lab takeaways:

  • Building the business case for a customer experience-led transformation
  • Examples of customer centric organisations around the globe and how they are challenging the status quo
  • Learn to analyse customer experiences and customer interactions
  • Learn to act on customer pain points as a starting point for business improvement
  • Take away a framework that enables you to connect process and customer experience
  • ….and many more

Key highlights include

  • Training and mentoring delivered by an experienced Coach in deployment of Outside-In transformations
  • Small groups! To ensure the highest quality class
  • Up to 6 months of unlimited mentoring support on your first implementation to ensure you succeed in achieving business outcomes
  • Project delivery assurance; Guaranteeing that each project selected will deliver results
  • Flexible delivery; We can deliver the training across the globe, combine it with an enployee experience or simply run a in-house session
  • Proof of actual deliverables, our coach is experienced in delivering business ‘bottom line’ returns not just tools training and knowledge
  • 100% money back guarantee – no questions asked!​
Date Title Location Price

September 17th, 2018
2pm-5pm

Mini-Lab: Creating a Customer-centric Culture – Where do we start? Sydney 399 AUD + GST

September 18th & 19th, 2018

Customer-centric Innovation Lab Sydney 2499 AUD + GST

September 20th & 21st, 2018

Customer-centric Innovation Lab Melbourne 2499 AUD + GST

October 15th, 2018
2pm-5pm

Mini-Lab: Creating a Customer-centric Culture- Where do we start? Canberra 399 AUD + GST

October 16th & 17th, 2018

Customer-centric Innovation Lab Canberra 2499 AUD + GST

November 12th, 2018
2pm-5pm

Mini-Lab: Creating a Customer-centric Culture – Where do we start? Melbourne 399 AUD + GST

November 13th & 14th, 2018

Customer-centric Innovation Lab Melbourne 2499 AUD + GST

November 15th & 16th, 2018

Customer-centric Innovation Lab Sydney 2499 AUD + GST

November 26th,2018
2pm-5pm

Mini-Lab: Creating a Customer-centric Culture- Where do we start? Canberra 399 AUD + GST

November 27th & 28th,2018

Customer-centric Innovation Lab Canberra 2499 AUD + GST

November 29th,2018
9am-12pm

Mini-Lab: Creating a Customer-centric Culture- Where do we start? Canberra 399 AUD + GST

December 4th & 5th,2018

Customer-centric Innovation Lab Sydney 2499 AUD + GST

December 6th,2018
9am-12pm

Mini-Lab: Creating a Customer-centric Culture- Where do we start? Sydney 399 AUD + GST