Reviews
VCPO has exceptional content, both in its vision and execution. It is a breakthrough product that gave us in-depth understanding of our company’s core strengths and weaknesses, and how we could maximise our productivity in a healthy and structured regime.
Yun Sil Chu

Co-Founder, Moaah, Singapore

The trainers at Knowledge Lab are extremely professional and they employ innovative and interactive approaches in engaging participants. This key feature was particularly important considering the diverse nature of Geregu’s team. Furthermore, the use of real-life examples and idiosyncratic thought leaders to explain leadership principles was also one of the highlights of our session as it encouraged participants to engage with the concepts and more importantly challenge their traditional ways of thinking about leadership. The training made a very good impression on all participants from Geregu and we will be happy to engage Knowledge Lab again in future.
Akin Olagbende

General Counsel, Geregu Power Plc, Nigeria

Empathetic and understanding viewpoints from the officers allowed us to get a deeper understanding of our own startup. Looking forward to continuous partnership and insights sharing.
Josiah

Co-Founder, Moaah, Singapore

I attended their workshop last year. Dom was very engaging, a big thank you to them for putting so much passion in training people. The content was interesting, especially if you want to bring to your organization a fresh perspective on collaboration and teamwork. Plus it was great to connect with the other attendees, all great professional in various sectors such as consulting, banking, education and tech. Highly recommended training.
Giorgio Posteraro

Director, IE Business School, ANZ

This week dedicated some time to continue nurturing our culture at MadeComfy.

Our culture is big part our differentiation strategy, and having a common language help us live our values of Agility and Trust!

Thanks Domenico Pinto, George and Knowledge Lab AU for introducing us to the Blue Bus Play-shop, we got incredible learnings just by having fun.

Sabrina Bethunin

CEO and Co-Founder, MadeComfy

I have attended last year’s conference at the Hilton and it was a great success. Very engaging speakers from High level executives and influential people. Customers are crucial in this day and age and this left me with some great plans going forward.
Michael Teasdale

I was lucky enough to attend last year’s Customer Centric Innovation conference with work. I had a fabulous time and was impressed by the high calibre of speakers of various industries and the networking opportunities the event gave me.
Nina Patz

Thank you for including me in your Knowledge Lab conference yesterday in Sydney. I had a couple of aha moments, which will be of benefit to the Can:Do Group going forward.

I particularly wanted to commend you on the style of conference.  The sit-down stand up movements, the changing of speakers and rooms and the interactive parts created an environment where we did not get bored or uncomfortable during sessions.

Thank you again and good luck with the future endeavours. Please do advise if you intend on running an SA based events too.

Heidi Limareff

Chief Executive, GM Group Operations & Client Services

Knowledge Lab has helped me visualize the culture I want to have in the company. Dom’s mentoring and coaching sessions allowed me to explore options, discuss topics, answer questions, and identify easy-to-digest steps. These sessions helped in understanding and building the foundations of creating a great team. Highly recommended!

Gabriel Y

CEO, MYR Labs, Singapore

I have attended last year’s conference and it was just fantastic. High profile speakers who gave an interesting insight in customer experience. I left with plenty of new ideas to bring back to the workplace. I have registered for this year’s conference as well.
Natascha

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Domenico is a skilled presenter and facilitator who has embraced Outside-In with no better demonstration than that is whole company is built using Customer-centric process techniques. Dom’s calm and insightful questioning and focus on pushing hard to achieve customer success for his own and other companies will undoubtedly lead to collective success.

Senior Consultant, Business Improvement, NAB

Your mini-lab was my pick as the best workshops and the most valuable lesson for me for the whole week. Thank you for your insights, it’s already paying dividend!

I should mention that your session was my pick as the best amongst the master class and the most valuable lessons for me for the week. Thank you for your insights, it’s already paying dividend.

Head of Operational Capability & Optimisation, Kiwibank

Amazing two days training finished up today with Domenico Pinto founder of Knowledge Lab AU Can’t wait to put the customer centric techniques for innovation in to practice.

Business Excellence Manager, Yarra Ranges Council

“Fantastic, Challenged appropriately, gave guidance when required but let us have enough rope to hang, learn & refocus – Great!!!”

City of Casey

I was surprised how fun it was. Great group, I really enjoyed the experience and the manner in which it was presented.

City of Casey

I thoroughly enjoyed the workshop and it made even more motivated to pursue the next move in my career. I’ve been to a few workshops in the past years and this thus far has been the best! Your workshop demonstrated the impact of providing a high customer experience as I walked away feeling informed, inspired and definitely motivated!

Thank you so much for inviting me to your workshop Dom, I’m truly grateful and appreciate it a lot.

Once again, a very big thank you to you!

Sachi

Quality - Process Improvement Analyst, Toyota Financial Services

It was a great conference the other day, very well organised and I got a lot of value add from it. 

Shubhda Khanna Nag

Small Business First

I’ve been to a few workshops in the past years and this thus far has been the best! Your workshop demonstrated the impact of providing a high customer experience as I walked away feeling informed, inspired and motivated!
Once again, a very big thank you to you!

Quality - Process Improvement Analyst, Toyota

I should mention that your session was my pick as the best amongst the master class and the most valuable lessons for me for the week. Thank you for your insights, it’s already paying dividend!

So I’d describe as a group dynamic to enhance our self awareness about how our attitude and behaviors impact organizational culture.

Luciana Vilar Denardi

Head of Operational Capability & Optimisation, Kiwibank (New Zealand)

The Blue Bus workshop was a unique experience that allowed a group of executives to identify and discuss different workplace cultures and leadership styles. It was intuitive, easy to understand and relevant across all industries and workplaces. Much of the learning came from individual contributions from participants which provided context from real life situations.

Kurt McFarland

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