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5 Companies Who Are Embracing Customer-Centricity

Zappos Sometimes, taking care of the employees is just as important as taking care of your customers. That’s what Zappos have proven. This online shoes and clothing retailer has a very flexible structure – where everybody works in the team that they care about. Aside from their employee-related programs, Zappos also uses various methodologies like […]
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6 Ways to Improve Your Company Culture and Promote Good Customer Experience

Company culture is one of the most vital aspects that contribute to why employees stay committed to their jobs and in turn, why the loyalty of customers is maintained. Now, these concepts might sound irrelevant to each other, but the two are actually interconnected.  As Lumoa mentioned in their Customer Experience Blog, the success of […]
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Why innovation is necessary for Businesses to Thrive

Innovation is more like an art than a science. It has no metric for success and there’s not much quantitative work published regarding the topic. But across all surveys and research, one thing is constant: Innovation is paramount to growth. According to a research done by SLOAN MIT review in 2017, innovative companies are more […]