MESSAGE FROM OUR FOUNDER


Some people believe that it’s easier to kill an organisation than to change it substantially. We have a different mindset. Contrary to common belief, companies can transform the way they do business and become truly innovative. Disruptors can challenge the status quo. Sometimes in a very short time frame. 

 Even today, we have changed the way we work in a heartbeat. But the question is how do we do that sustainably? How do we create a tribe? How do we embed the right principles into our culture? How can we improve or sometimes even rapidly transform the culture? 

 All these questions are what keeps me up at night, what excites me about my job. And what makes me study High performance organisations and help businesses to achieve their desired outcomes.


Domenico A. Pinto
Founder & Managing Director




ABOUT OUR LOGO


Straight out of our vision board: Our Logo represents the ripple effect of change across teams and organisations. The teal circle represents the disruptor, while the yellow circles represents people or group that are about to get disrupted by our teal challenger.

This fits our overall purpose. We want to teach organisations how to be the disruptor and challenge the status quo.

THE ANATOMY OF TRANSFORMATION

WHAT DO HIGH-PERFORMANCE ORGANISATIONS DO?

To build a strong team, everything should be high performing. But is it possible to achieve this through transformation?

The answer is yes. According to Professor James L. Heskett of Harvard Business School and the 5-year study of the HPO Center in Netherlands, high performance companies has 20-30% better corporate performance. Profitability also increased by 26%, and Total Shareholder Return by 23%.

THIS IS WHERE KNOWLEDGE LAB COMES IN

Change can be scary. At Knowledge Lab, we offer a highly personalised training program complete with built-in mentoring and support.

Our corporate labs are designed to create immediate impact. While we have ready-made programs that you can select, we can always ‘recalibrate’ to make sure that the course objectives align with the successful customer outcomes.

Our Corporate Labs also comes with up to 6 months of unlimited mentoring support on your first implementation to ensure your success in achieving your business goals.We offer 100% money-back guarantee. We also offer a complimentary trial so you get to see us in action. The trial will tell you if we are the right fit. And it will also tell us if you are ready for transformation. 

SEE WHAT THEY SAY ABOUT US

“I had a couple of “aha moments,” which will be of benefit to the Can:Do Group going forward. Iparticularly wanted to commend Dom on the style of conference. The sit-down and stand-upmovements, the changing of speakers and rooms and the interactive parts created anenvironment where we did not get bored or uncomfortable during sessions. 

Can:Do Group

Chief executive officer
I have been to a few workshops in the past years and this thus far has been the blast! Your workshop demonstrated the impact of providing a high customer experience as I walked away feeling informed, inspired and motivated!

Toyota

Quality Process analyst
We were privileged to have Domenico at our office sharing his expertise on CustomerExperience with our team, I will highly recommend Domenico and Knowledge Lab to anycompany looking to delight their customers and drive a customer-centric culture.

MadeComfy

CEO & Co-founder

OUR PROMISE

Our  program is built entirely around customer needs! Moving beyond the shortcomings of theconventional ‘training course’ offerings. 

Knowledge Lab builds your organisation’s capability byproviding attendees with the complete infrastructure and experienced support that guaranteesshort and long-term results. We provide a comprehensive, proven transformational program that delivers results immediately


Are you ready to go through your greatest transformation yet?

Domenico A. Pinto
Founder & Managing Director