WHO WE ARE, IN A NUTSHELL

Knowledge Lab is purpose-led organisation. Our Purpose is to help shape a better tomorrow by helping people create a positive impact.


ABOUT OUR LOGO


Straight out of our vision board: Our Logo represents the ripple effect of change across teams and organisations. The teal circle represents the disruptor, while the yellow circles represents people or group that are about to get disrupted by our teal challenger.

This fits our overall purpose. We want to teach organisations how to be the disruptor and challenge the status quo.

OUR CULTURE

The Knowledge Lab team operates at a high level of trust, courage, pride, and fun! 

We encourage employees to become contributing team members by bringing a little bit of themselves in and add value to the team and organization. We believe that job titles, ranks, nor backgrounds do not limit a person. With an environment where trust is present, members can take the courage and pride to fully engage. Communication is opened, being uncomfortable becomes comfortable, and failures are recognized as excellent lessons. As a team, we individually and collectively work towards becoming a better version of ourselves, all while having fun.

OUR CORE VALUES

Be a Human above all else
Embrace who you are – Be yourself
Challenge the status quo
Respect your colleagues
Drive change
Embrace diversity
Be curious
Be humble
Have fun
Create better tomorrows

MESSAGE FROM OUR FOUNDER

 iSome people believe that it is easier to kill an organisation than to change it substantially. We have a different mindset. Contrary to common belief, companies can transform the way they do business and become truly innovative. Disruptors can challenge the status quo, Sometimes in a very short time frame. 

Even today, we have changed the way we work in a heartbeat. But the question is, how do we do that sustainably? How do we create a tribe? How do we embed the right principles into our culture? How can we improve or sometimes even rapidly transform the culture? 

 All of these questions are what keeps me up at night, what excites me about my job, and what makes me study high performance organisations and help businesses to achieve their desired outcomes.


Domenico A. Pinto
Founder & Chief Performance Officer

THE ANATOMY OF TRANSFORMATION

WHAT DO HIGH-PERFORMANCE ORGANISATIONS DO?

To build a strong team, everything should be high performing. But is it possible to achieve this through transformation?

The answer is yes. According to Professor James L. Heskett of Harvard Business School and the 5-year study of the HPO Center in Netherlands, high performance companies have 20-30% better corporate performance. Profitability also increased by 26%, and Total Shareholder Return by 23%.

THIS IS WHERE KNOWLEDGE LAB COMES IN

Change can be scary. At Knowledge Lab, we offer a highly personalised training program complete with built-in mentoring and support.

Our corporate labs are designed to create immediate impact. While we have ready-made programs that you can select, we can always ‘recalibrate’ to make sure that the course objectives align with the successful customer outcomes.

Our Corporate Labs also come with up to 6 months of unlimited mentoring support on your first implementation to ensure your success in achieving your business goals. We offer 100% money-back guarantee, as well as, a complimentary trial so you get to see us in action. The trial will tell you if we are the right fit and if you are ready for transformation. 

ALIGNED TO THE UNITED NATIONS

SEE WHAT THEY SAY ABOUT US

“I had a couple of “aha moments,” which will be of benefit to the Can:Do Group going forward. Iparticularly wanted to commend Dom on the style of conference. The sit-down and stand-upmovements, the changing of speakers and rooms and the interactive parts created anenvironment where we did not get bored or uncomfortable during sessions.

Can:Do Group

Chief executive officer
I have been to a few workshops in the past years and this thus far has been the blast! Your workshop demonstrated the impact of providing a high customer experience as I walked away feeling informed, inspired and motivated!

Toyota

Quality Process analyst
We were privileged to have Domenico at our office sharing his expertise on CustomerExperience with our team, I will highly recommend Domenico and Knowledge Lab to anycompany looking to delight their customers and drive a customer-centric culture.

MadeComfy

CEO & Co-founder

OUR PROMISE

Our program is built entirely around customer needs. Moving beyond the shortcomings of the conventional ‘training course’ offerings. 

Knowledge Lab builds your organisation’s capability by providing attendees with the complete infrastructure and experienced support that guarantees short and long-term results. We provide a comprehensive and proven transformational program that delivers results immediately.


Are you ready to go through your greatest transformation yet?

Domenico A. Pinto
Founder & Chief Performance Officer