Client Success Stories

I was lucky enough to attend last year’s Customer Centric Innovation conference with work. I had a fabulous time and was impressed by the high calibre of speakers of various industries and the networking opportunities the event gave me

National Manager – Corporate, BJ Ball Papers

I have attended last year’s conference at the Hilton and it was a great success. Very engaging speakers from High level executives and influential people. Customers are crucial in this day and age and this left me with some great plans going forward.

Director of Growth, (google review)

We were privileged to have Domenico at our office sharing his expertise on Customer Experience with our team, I will highly recommend Domenico and Knowledge Lab to any company looking to delight their customers and drive a customer-centric culture.

CEO and Co-Founder at MadeComfy

I’ve been to a few workshops in the past years and this thus far has been the best! Your workshop demonstrated the impact of providing a high customer experience as I walked away feeling informed, inspired and motivated!
Once again, a very big thank you to you!

Quality - Process Improvement Analyst, Toyota

I had a couple of aha moments, which will be of benefit to the Can:Do Group going forward. I particularly wanted to commend you on the style of conference.  The sit-down stand-up movements, the changing of speakers and rooms and the interactive parts created an environment where we did not get bored or uncomfortable during sessions. Thank you again and good luck with the future endeavours. Please do advise if you intend on running an SA based events too.

CEO, Can:Do Group

Domenico is a skilled presenter and facilitator who has embraced Customer-centricity with no better demonstration than that is whole company is built using Customer-centric process techniques. Dom’s calm and insightful questioning and focus on pushing hard to achieve customer success for his own and other companies will undoubtedly lead to collective success.

Senior Consultant, Business Improvement NAB

I’ve been to a few workshops in the past years and this thus far has been the best! Your workshop demonstrated the impact of providing a high customer experience as I walked away feeling informed, inspired and motivated! Once again, a very big thank you to you!

Quality - Process Improvement Analyst, Toyota

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